Legal
Privacy Policy
Last updated: 27 September 2026
Lux Chauffeur is a trading name of Lux Drive London Ltd, registered in England and Wales, Company No. 16074629(“we”, “us”, “our”). This policy explains how we collect, use and protect your personal information when you use our website or book a chauffeur service with us.
Information We Collect
When you make a booking or enquiry, we collect your name, phone number, email address, pickup and drop-off locations, travel dates and any additional details you provide, such as flight numbers or passenger requirements. We may also collect technical data such as your IP address and browser type when you visit our website.
How We Use Your Information
We use your information to process bookings, provide customer support, send booking confirmations, manage corporate accounts, and improve our services. We may also use your contact details to send relevant offers, provided you have not opted out of marketing communications.
Sharing Your Information
We do not sell your personal data. We may share necessary booking details with our chauffeurs to fulfil your journey, and with third-party service providers who help us operate our website and process payments, all under appropriate confidentiality obligations.
Data Retention and Security
We retain booking records for as long as necessary to meet legal, accounting and business reporting requirements. We take appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse.
Your Rights
Under UK data protection law, you have the right to access, correct or request deletion of your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at info@luxchauffeur.co.uk.
Contact Us
If you have any questions about this policy, please contact Lux Chauffeur at info@luxchauffeur.co.uk, by phone on 020 8064 2210, or by post to Station House, Milton Keynes MK9 1LR, United Kingdom.